Terms of Service

Who you are buying from

VEXA GAMES is operated by VEXA GLOBAL, a business registered in Malaysia (SSM 202503349980 (AS0507688-V)). All prices are in Malaysian Ringgit (RM) and include any applicable tax. We sell game accounts that we buy in bulk and hold as our own stock. We are not a marketplace, and no other seller lists anything here.

The risk you are accepting

Game accounts are licensed by their publishers, not owned by players. Buying, selling or transferring an account usually breaks the publisher's own terms of service. That means a publisher can suspend or close any account, including one you bought here, at any time and without warning.

We do not control that and cannot prevent it. By buying, you accept that risk. What we do control is the quality of what we sell and what happens when an account fails early — see the warranty below.

Buying and delivery

You need a registered account with a verified email address to buy. When you check out, we hold the specific accounts for you while you pay — a little over 30 minutes — so nobody else can buy them out from under you. If you don't pay in that window, the hold is released.

Once payment clears, delivery is automatic and usually takes under two minutes. Login details appear in your account area under My Inventory. We never send credentials by email, and we never put them in a link.

Payment

We accept cards, FPX online banking and GrabPay through our payment provider. We never see or store your full card or banking details. If a payment fails or is reversed after delivery, access to the delivered accounts ends — see Refunds & Replacement Warranty.

Refunds and warranty, in short

There are no cash refunds once account details have been revealed to you — at that point the account has been handed over and cannot be taken back. Instead, every account carries a replacement warranty: if it stops working within the warranty window shown on its product page (3 days unless stated otherwise), we replace it from stock.

The full policy, including the cases where we do refund, is on the Refunds & Replacement Warranty page.

Your responsibilities

Change the password and secure the account as soon as you receive it. Keep your VEXA GAMES account details to yourself — anyone who can log in as you can read your purchased credentials during the 30-day window. Don't resell what you buy here as new, and don't use our accounts to break the law or a publisher's rules beyond the transfer itself.

What we can be held to

If we get something wrong, our responsibility is limited to what you paid for the affected account — by replacement first, and by refund where this policy says so. We are not responsible for in-game purchases you make afterwards, progress you lose, or time spent.

Changes and disputes

We may update these terms; the date at the top always reflects the current version, and changes never apply retroactively to orders already placed. These terms are governed by Malaysian law. If something goes wrong, contact us first — most things are fixed the same day. Our complaints route is on the Contact page.