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VEXAGames

Contact

A real person reads these. Include your order number and we can usually sort it in one reply.

Email — fastest for order problemssupport@vexa.com.myReplies within one working day.Phone+60177255992Business hours, Malaysian time.

Before you write

  • Account stopped working? Check the warranty window in My Inventory and send us the order number with a screenshot.
  • Paid but nothing appeared? Bank transfers can take a few minutes to confirm. If it's been longer than that, tell us and we'll trace it.
  • Want to know the policy first? The refund and warranty page is short and specific.

Complaints

If a reply didn't resolve things, say "complaint" in your subject line and it goes straight to the owner rather than back into the queue. We respond to complaints within 3 working days. If you're still not satisfied, you can take it to the Tribunal for Consumer Claims Malaysia or the Ministry of Domestic Trade and Cost of Living (KPDN).

Business details

VEXA GLOBAL

SSM registration 202503349980 (AS0507688-V)

Malaysia

VEXA GAMES sells game accounts it owns as stock. It is not affiliated with, endorsed by, or operated by any game publisher.