Questions people actually ask
Straight answers, including the ones that aren't flattering to us.
- How fast is delivery?
- Under two minutes in normal conditions. The moment your payment is confirmed, the account details appear in My Inventory on this site. Nobody has to approve anything by hand. If you pay by FPX bank transfer, confirmation itself can take a few minutes longer — that is the bank, not us.
- How do I pay?
- Cards, FPX online banking from any Malaysian bank, and GrabPay. Prices are in Malaysian Ringgit and the amount you see is the amount you pay — no surcharge at checkout.
- Where do the accounts come from?
- VEXA GAMES buys starter accounts in bulk from suppliers, mostly in China, and holds them as its own stock. Every account is checked before it is listed. VEXA GAMES is not a marketplace — no other seller lists anything here, so there is no stranger on the other end of your purchase.
- Is buying a game account safe?
- The purchase is safe: payment goes through a licensed processor and delivery is automatic. The account itself carries risk that nobody can remove — publishers licence accounts rather than sell them, so transferring one usually breaks their terms of service and a publisher can suspend any account at any time. VEXA GAMES covers early failures with a replacement warranty and says this plainly rather than pretending the risk does not exist.
- What happens if the account stops working?
- If it fails within the warranty window shown on the product page — 3 days by default — VEXA GAMES replaces it free from stock. Send the order number and a screenshot of the failure; that screenshot is required, unless you are locked out too completely to capture one. Claims get a reply within one working day, and once the claim checks out the replacement account's details are sent to you the same day. If there is no matching stock, you can wait for the next batch or swap to another account of the same value. The warranty is replacement-only: there is no cash refund once account details have been revealed.
- Can I get my money back if I change my mind?
- No. Once login details have been revealed, the account has been handed over and cannot be returned, so there are no cash refunds after delivery. Refunds do apply when payment was taken but the order was never delivered, or when stock ran out after you paid.
- How long can I see the login details?
- 30 days from purchase. You can open them as often as you like during that window. After 30 days VEXA GAMES permanently deletes the stored credentials as a privacy measure — the account stays yours, but the details can no longer be shown again. Save them and change the password when you first receive the account.
- What should I do first after buying?
- Log in, change the password immediately, and bind the account to your own email and phone. That removes the previous owner's access and is the single biggest thing you can do to keep the account.
- Do I need an account to browse?
- No. Anyone can browse the catalog and see live stock counts. You only need a registered, email-verified account to buy — that requirement exists so purchases can be delivered to somewhere only you can reach.